RETURN POLICY

In order to provide the most market-competitive rate for ecommerce items, all items are sold “as is” with no warranty or return option available included in the list price.

Should a customer desire for a warranty to be added to their purchase, we are happy to send an updated quote to accommodate the warranty timeframe requested on a case-by-case basis.

NRTC also has the option to fully refurbish items before shipment, but these requests will also have to be handled on an individual basis. Please contact sales@nrtcautomation.com with these requests.

SHIPPING POLICY

For larger equipment purchases exceeding 150 lbs., shipping and freight costs will be calculated after an invoice request or payment is completed during the checkout process. This shipping cost will be invoiced to the customer for payment via email and must be paid in full before shipping arrangements are scheduled. If the shipping cost is refuted by the customer, a return will be issued.

Smaller items, weighing less than 150 lbs., can be shipped via UPS ground (or equivalent carrier), but larger equipment must be shipped via LTL freight or specialized transportation (flat bed, step deck, double drop, etc.). Most NRTC Automation shipments can be shipped as soon as one business day after payment is received.

Common Carrier Less Than Truckload (LTL) Freight and UPS Ground
NRTC Automation provides you with a competitive shipping rate via our logistics team. All shipments will be prepaid on NRTC Automation’s account.

See Handling Policy below for per-item handling charges associated with LTL shipments.

Customer Pick Up
NRTC Automation will load items on your vehicle free of charge (unless otherwise noted) but does not assist in strapping or securing the items.

Truckload and Partial Truckload
NRTC Automation can assist you in setting up truckloads or partial truckload loads (flat bed, step deck, double drop, etc.). We will provide you with a competitive rate that is only valid if prepaid on our account. If you have an account with a carrier and wish to use them, we can ship out freight collect via the carrier of your choice. NRTC Automation loads for free (unless otherwise noted) but does not assist in strapping or securing the item.

International Shipping
NRTC Automation can assist with shipping to select countries.

Container
International shipments, whether prepaid or collect, will be assessed a $200 container loading fee that consists of blocking and bracing the items.

International orders are subject to duties, taxes and/or other import fees.
In addition, NRTC Automation charges an export service fee equal to 5% (minimum of $25) of the item's sale price. The customer is solely responsible for these fees, documents and transportation if held at a customs office in the destination country. In the event that you have questions about international shipping logistics, please contact us before purchase. We reserve the right to cancel any order.

U.S./Canada Regulations
The U.S. government regulates exports of U.S. products, technology, and software, including the movement of U.S. origin commodities between foreign countries. Controls are used to regulate the export and re-export of dual-use items; items that have both a civilian and military application. These controls are in place to prevent the distribution of dual-use items that can compromise national security. Certain NRTC Automation products may be strictly controlled to prevent diversion to those interested in proliferating weapons of mass destruction or terrorist supporting entities. Penalties for violations of U.S. export control laws and regulations may be imposed by law. Diversion of any products contrary to United States law is prohibited.

Handling Policy
NRTC Automation charges a minimum $29.99 handling fee for all items that need to be prepared for a Common Carrier LTL shipment.

This handling charge is for the skid, stretch wrap, and securing the item to the skid. This handling fee is skid based at $29.99 per skid, with the skid being 40" x 48".

Skids oversized will be subject to an additional charge. UPS or boxed handling fees start at $4.99, please ask your sales representative for specific handling rates.